Introduction
Qatar Airways Company Q.C.S.C. , operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, flying to over 150, international destinations across Africa, Asia, Europe, the Americas, and Oceania from its base at Hamad International Airport, using a fleet of more than 200 aircraft. Qatar Airways Group employs more than 43,000 people. The carrier has been a member of the Oneworld alliance since October 2013, the first Persian Gulf carrier to sign with one of the three major airline alliances.
Qatar Airways was established on November 22, 1993; operations started on January 20, 1994. Amman was first served in May 1994. In April 1995, the airline’s CEO was the Sheikh Hamad Bin Ali Bin Jabor Al Thani who employed a staff of 75. By this time the fleet consisted of two Airbus A310s that served a route network including Abu Dhabi, Bangkok, Cairo, Dubai, Khartoum, Kuwait, London,[contradictory] Madras, Manila, Muscat, Osaka,[contradictory] Sharjah, Taipei, Tokyo and Trivandrum. During 1995, two ex-All Nippon Airways Boeing 747s were bought from Boeing. The airline acquired a second-hand Boeing 747SP from Air Mauritius in 1996. A Qatar Airways Airbus A320-200 in old livery.
Services to Athens, Istanbul, Madras and Tunis were suspended in late 1996, whereas Calcutta and Muscat were removed from the route network in January and September 1997, respectively. Flights to London were launched during 1997. The airline also took delivery of two second-hand 231-seater Airbus A300-600R aircraft on lease from Ansett Worldwide Aviation Services (AWAS) during the year; they replaced two Boeing 747s. The entering of these two A300s into the fleet also marked the introduction of a new logo. A third A300-600R joined the fleet shortly afterwards, also on lease from AWAS.[17] In July 1998 the carrier placed a firm order with Airbus for six Airbus A320s, slated for delivery between 2001 and 2005; it also took options for five more aircraft of the type. Also in 1998, the carrier struck a deal with Singapore Aircraft Leasing Enterprise (SALE) for the lease of four Airbus A320s, with deliveries scheduled between February and April 1999; these latter four aircraft were aimed at replacing the Boeing 727-200 Advanced fleet and to fill the capacity gap before the hand over of the first A320 from Airbus. The airline took delivery of the first A320 powered by Aero Engines V2500 on lease from SALE in February 1999.
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Zanzibar as Senior Airport Services Agent.
Job Role
Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.
Accountabilities
- Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
- Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
- Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
- Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
- Ensure smooth handling of Customer service at the station.
- Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
- Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
- Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
- Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
- Assists Duty Officer to handle company material and records.
- Brief GHA on new procedures and ensure that they are implemented accurately and fully.
- Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
- Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
- Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
- Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.
- Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
- Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
- Ensure passengers are assisted smoothly through airport facilities.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Qualifications
- Relevant Vocational, Tertiary or Trade qualification
- Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
- 3 years relevant experience
- Proficiency in spoken and written English.
- Ability to effectively manage mishandled baggage services, including service recovery situations with customers.
