About E-Government Agency
We Strengthen and Develop the Provision of Internet Government Services to Public Institutions
e-GA intends to implement various interventions to help public institutions provide effective internet services. The implementation will be done by doing the following:
Addition and improvement of government service delivery methods network
Provision of counseling services and technical support
Improving human resource capacity in institutions,
Facilitate access to secure and reliable Government network infrastructure and systems
Strengthening and coordination of cyber security efforts in public institutions.
We strengthen compliance with Government Policies, Laws, Regulations, Standards and Guidelines Network for Public Institutions
e-GA aims to improve the coordination and harmonization of the implementation of government network efforts to facilitate the delivery of services to the public by doing the following:
Strengthening of monitoring and evaluation of the implementation of Government Web Network efforts to the public.
Regular Provision of Standards and Guidelines.
To build the capacity of public institutions to apply standards and guidelines in the planning and implementation of government networking initiatives.
We are strengthening the Research, Innovation and Development of Government Network Efforts
e-GA strengthens Government Research, Innovation and Development Center (e-GovRIDC). e-GovRIDC is a center of thought that captures the collection and wealth of technology for improving public service delivery to support the implementation of the Five Year Development Plan aimed at ensuring ICT becomes an essential tool to achieve a global information economy. The consolidation will be done by doing the following:
Strengthening the Government Research, Innovation and Development Center Network
Strengthening the partnership structure in the implementation of Government Network efforts
Conduct research on competing areas of Government Network.
The e – Government Agency (eGA) is established under the Executive Agencies Act, Cap. 245 as a semi-autonomous institution. eGA is charged with
the mandate of providing coordination, oversight and provision of e-Government initiatives and enforcement of e-Government standards to public institutions. The establishment of the Agency is the execution of the Cabinet directives
to President’s Office Public Service Management (PO-PSM) in 2004 and the
Presidential Instrument Government Notice No. 494 A of 17/12/2010 mandated
PO-PSM. The policy instruments mandated to develop an e-Government Policy
and ensure its implementation by establishing an Agency responsible to coordinate and oversee e-Government initiatives in Public institutions.
Accordingly, the Agency has developed this five years strategic plan from
2012/2013 through 2016/2017 to provide guidance for effective and efficient execution of its mandate. The major tenet of the eGA Strategic Plan is the National
ICT Policy (2003). The policy articulates the need for increasing the use of Information and Communication Technology (ICT) within Public institutions. The
aim is to enhance work efficiency and improve service delivery to the public.
The strategy sets forth Agency’s efforts to foster the use of information technology within Public institutions to support government operations, engage
citizens, and provide government information and services to the expectations
of customers and stakeholders.
The Plan provides a roadmap on enhancing e-Government in Tanzania public
service by articulating the current situation and steps toward envisioned e-Government in the country. The plan presents overarching vision, mission and core
values for the Agency. The overarching vision of eGA is ‘to be recognized as
a leading innovative institution enabling the use of ICT for improving Public
Service delivery’ while the mission is ‘to provide an enabling environment to
public service through coordination, oversight and promotion of ICT usage for
improvement of service delivery’.
The Agency is committed to uphold five core values.The Values include integrity, innovation, customer centric, collaboration and best practices.
The highest overall priority proposed for the next five years is to enhance the
capacity of Public institutions to implement e-Government policies, strategies
and other e-Government initiatives. Further, the Plan intends to create an environment where Public institutions can use ICT to increase access and deliver
improved services to government employees, citizens and businesses. The services to be offered to Public institutions include systems, applications, shared
infrastructure, standards, guidelines, frameworks, consultancy, advice and
technical support. Public institutions will use the above services to improve
their internal management and capacity to offer services to citizens (G2C), businesses (G2B), and government employees (G2E).
In order to fulfill its mission, the Agency has six core business areas. These
are ensuring the coordination, management and compliance for e-Government
initiatives in the public service, developing ICT human resource capacity, providing ICT shared resources within the public service, providing advisory and
technical consultancy, and establishing and managing the Agency’s programs.
As part of the planning process, eGA critically examined itself internally and
externally to identify its strengths to take advantage of, weaknesses to be aware
of; opportunities the Agency can bank on, and the challenges of which they
need to be addressed. The situation analysis conducted included performance
reviews, SWOC and stakeholders’ analysis. From the analysis, critical issues
were identified as follows:
1. Lack of comprehensive policy and institutional framework for e-Government;
2. Inadequate planning and vendor driven on ICT initiatives with high
costly and limited alignment with MDAs/LGAs strategic plans. These
initiatives have little or no ultimate Return on Investment (ROI);
3. Poor compliance to security and BCP standards for ICT infrastructure
4. Inadequate infrastructure (electricity, communications and other infrastructure) for service delivery among partner organisations;
5. Lack of coordination of existing ICT resources in Public institutions ,
weak role of ICT units, and lack of willingness to adopt new technologies and practices;
6. Increasing public demand for better ICT supported services (access to
7. Inadequate ICT skills in the local labour market;
8. Inadequate and incoherent legal and regulatory framework;
9. Uncertainty of sustainable funding from central Government; and
10. Lack of e-waste handling mechanisms for handling e-waste within the
In order to mitigate the above critical issues and to meet the Agency’s Vision,
and achieve its Mission, the Plan sets out six objectives namely:
1. To enhance the capacity of Public institutions to Implement e-Government Initiatives;
2. To improve Public access to e-services;
3. To improve sharing of ICT resources within public service;
4. To enhance coordination, management and compliance for e-Government initiatives in the public service;
5. To improve e-Government advisory, technical support and consultancy services; and
6. To enhance eGA’s capacity to implement e-Government Initiatives
E-Government Agency Location and Contact Information
- Office of the President, Public Service Management and Good Governance Government Internet Authority, Internet-Street Network
- Address: SLP 2833, DODOMA
- Phone:+255 026 – 296 1957
- Email:email@example.com , firstname.lastname@example.org
Vacancies and Internships at E-Government Agency E-Government Agency
Government institution job vacancies are normally advertised through the government Official jobs portal (Public Service Recruitment Secretariat-PSRS) which can be accessed through this link- https://ajira.go.tz/.
Find and apply for jobs advertised by E-Government Agency by browsing the links listed below: